With the exception of the government sector group, administrators often have little tolerance for poor performance in the workplace.
Confronting these issues can often be an awkward and challenging process in the fast-paced business.
Once action is taken on ‘certain employees’, the risk of a claim for unfair dismissal, or even discrimination, will befall employers who fails to adhere to the expected process.
Not many cases can be seen to resolve issues with underperforming staff by dealing with the matter informally.
Unsatisfactory performance is covered by competency or poor performance procedures can become apparent in a number of ways.
This may include:
• Poor standards of work, e.g. frequent mistakes, not following job procedures, unable to cope with instructions given.
• Poor ability to cope with a reasonable volume of work to a satisfactory standard
• Poor work attitude, e.g. poor interpersonal skills, lack of commitment and drive.
• Poor and lacking of apparent skill in tasks/method of work required
• Poor administrator development process when an individual is consistently not achieving agreed and realistic set targets/objectives.
The ‘victimized employees’ never had the chance to meet face-to-face with administrators in getting explanations on where they are going wrong, and what support and training that can be given or resolve the problem.
Seldom, the code of practice or formal route which provides the information and guidance to allow employers to deal fairly with staff in performance-related issues are given.
Though each workplace has its own policies, it is just the ‘code’ in itself and is not legally binding.
Thus it is very frustrating to most ‘victim’ that they are facing an unfair action taken on them.
There are a number of ‘bold and brave’ victim who will definitely face the consequences as they know the ‘standard of procedures’ called for.
For employees who think that they had been victimized, it is best to know that:
Before any disciplinary action can be taken against you, necessary investigations to establish the facts and substantiate the poor performance should be done.
An investigation may include a review of appraisal records or work monitoring. If there is an investigatory meeting, this should not in itself result in any disciplinary action.
Should the administrators decide that there is a disciplinary case to answer, you will be notified of this in writing, setting out the nature of the poor performance, the appropriate evidence and its possible consequences (such as being provided with a warning).
Victimized employee should be given details of the time and venue of a disciplinary meeting, together with the right to be accompanied by a work colleague, a counselor representative or an official employed.
Victims should have the right to know whether disciplinary action is justified right after a disciplinary meeting.
In the right practice, employee at fault will be provided with a first written warning, setting out the nature of the poor performance, together with the improvement required and the timescale for such improvement.
Their work should be properly reviewed and monitored during this time. But this is not in implement in our working environment.
Many victims of poor performers were not given a performance improvement plan, a lengthier document specifically detailing what is required to improve and giving timescales.
Many victims of poor undoing was not notify of the consequences of further disciplinary action, which may be a final written warning or a dismissal if the employee is already at the final written warning stage.
Poor and bad administrators will think that they had nailed the problem of poor performance only to find the performance dips again after the written warning has expired.
The said poor performer should be given a lengthened the time frame for improvement and/or extend the length of time that the warning will remain live.
Poor performer should be given and maintain an acceptable performance level for a sustained period, to help protect against allegations of harsh treatment or discrimination.
Poor performer should be notify in writing of their right to appeal any disciplinary sanction, together with the time period for appealing (this is usually up to five working days).
Any appeal should be dealt with as impartially as possible and ideally should be heard by a different administrator than the one who dealt with the original disciplinary procedure and decision. As with the initial disciplinary meeting, your employee has a statutory right to be accompanied at an appeal hearing.
Azizi Ahmad Malaysiakini Letters 25 November 2019