February 25th, 2012

Confusion over Unifi ID solved

ALL NGEOH YEAN BENG wanted was to register for Telekom Malaysia (TM)’s UniFi service under the identity name “ybngeoh”. However he is finding that impossible to do.

“I registered for Unifi on Sept 3 under my wife’s name but I filled up the preferred service ID column on the registration form as ‘ybngeoh’,” he explains.

“I then received a call from Unifi to set an appointment for installation on Oct 26 and I requested them to install the service on the same day.”

After completion of the installation, NGEOH claims the technician handed him a UniFi Service Acceptance Form (SAF) and the complainant was shocked to see his ID was registered as “nglee5858” instead of “ybngeoh”.

“When I asked the staff why the listed ID differed from what I requested, he said he does not know anything about it. He also assures me I can change my ID at TM Point.

“Being given that assurance, I signed the form,” he claims.

However NGEOH says when he went to TM Point on Oct 28, he was told that it could not be changed.

“I told the TM Point personnel that during the installation, their staff told me I could change the ID.

I even showed him the registration form with the preferred ID, ‘ybngeoh’.

“Again I was told that my ID could not be changed.

I then lodged a complaint with their technical department and was told to wait for three to four days for their feedback.”

A disappointed NGEOH states on Nov 2, he received a call from TM’s sales and marketing department that told him the identity could not be changed.

Should he wish to cancel the UniFi service, NGEOH further claims, he must pay RM500.

“This was not my fault because I am not the one who keyed in the data so why should I be penalised for it?” an irate NGEOH questions.

He says he then contacted TM’s toll free number and was passed on to the account’s department.

There, he was merely told the matter was under investigation and he was to wait for feedback.

NGEOH feels it is not fair for him to bear the consequences of someone else’ fault and hopes for a proper explanation and solution from TM.

A TELEKOM MALAYSIA BERHAD (TM) spokesman states: “After a detailed investigation on the matter, we discovered that our personnel had provided incorrect information for the customer’s UniFi installation.

“As such, we have proceeded to terminate the account as requested by the complainant. We are also pleased to inform that TM has waived the early termination charges incurred by NGEOH which will be credited in his upcoming bill.”

The spokesman says TM would like to extend its deepest apologies for its personnel’s actions.

TM informs the said personnel has been identified and a show cause letter has been issued as a stern warning to prevent the same incident from recurring.

“We wish to emphasise that TM does not condone such behaviour by our personnel, including our agents, particularly in attending to customers.

“Rest assured that TM is embarking on various initiatives in our continuous effort to further enhance our customer experience. We have also informed the complainant on this matter.”

Please take note of the following:

* Complainants have to submit their personal particulars and provide a detailed account of their complaint 
* Complainants have to first file their complaints with the respective parties before contacting Hotline 
* Complaints referred by Hotline to the relevant parties would be published if there is no response in seven days 
* After a complaint has been resolved, the complainant cannot demand non-publication of the matter

Email your complaints to hotline@mmail.com.my or call 03-74951000/1001/1002 or 019-2614948 (after 9pm)

by Faizal Nor Izham

Source: The Malay Mail Monday, January 30, 2012 - 11:29

King's installation on April 11, a public holiday

KUALA LUMPUR: The Sultan of Kedah, Tuanku Abdul Halim Mu'adzam Shah, is to be installed as the Yang di-Pertuan Agong on April 11 and it will be a national public holiday.

Chief Secretary to the Government Tan Sri Mohd Sidek Hassan said today two main events would be held on April 11 – the installation ceremony in the morning and the royal banquet at night, both at the Istana Negara.

He said the declaration of the public holiday is made under Section 8 of the Holidays Act 1951 for Peninsular Malaysia and the Federal Territory of Labuan.

"Sabah and Sarawak will do the necessary in accordance with their respective state laws," he said in a statement.

Tuanku Abdul Halim, 84, was appointed the 14th Yang di-Pertuan Agong on Dec 13 last year to succeed Sultan Mizan Zainal Abidin of Terengganu whose five-year term as the 13th Yang di-Pertuan Agong ended a day earlier. 

This is Tuanku Abdul Halim's second reign as the Yang di-Pertuan Agong under a system of rotation among the nine Malay Rulers. He was also the fifth Yang di-Pertuan Agong, reigning from 1970 to 1975.

Source: The Malay Mail  Friday, February 24, 2012  by Bernama

Winnable candidates and will of the people

VOTING is the exercise of empowerment. In a true democracy, the vote is the inalienable right of every citizen to determine the kind of leaders and government he or she wants.

Merlimau residents lining up to cast their ballots in a by-election last year. Voters will reject ca

 Merlimau residents lining up to cast their ballots in a by-election last year. Voters will reject candidates who are pompous and arrogant.

One vote can make a difference.  The vote properly cast and counted can stop not only individual thieving but also institutionalised corruption.

Winnable candidates can be defined by political parties for ad hoc purposes of winning the elections. To the people, the wholesome winnable candidate is not just about the elections.

What the so-called winnable candidates do after the elections also  matters. Legally, the winnable candidate will be with the people and their respective constituency for the full term of  1,825 days. In five years, leaders at any level can do much good or much damage.

Good leaders from any political party or any sector of human activities are hard to come by. Good leaders are not necessarily good through the life span but have to be constantly vigilant with self in order to be steadfast in integrity.

In any particular organisation or political party, leaders are expected to create conditions for the happiness, safety and security of the people.

What political parties set as winnable candidates may really not be winnable enough. There are other criteria and checklists.

Candidates who will be rejected in the long-run are those who are pompous and arrogant, who are hate-mongers with destructive personal or sub-group agendas.

The negative attributes that the people do not accept include the following: the exercise of power distance; flaunting of power and living beyond means; covert looting, cheating, and wastage of public funds; and fraudulent behaviour or incompetence.

The leader must not be manipulative but must genuinely respect the people. The nominated person must not be uncompromisingly self-righteous with unresolved issues of relationship with others and with self.

The nominated leaders should not be people who would commit injustices towards neighbours or towards those who are not like them. The elected person must not be a "toxic" leader and must not damage the people or the country. He/she should not evidence inclination towards committing crimes against humanity.

The nominated leader would be one who fosters rational thinking and refinement of emotions of the people. The leader does not indoctrinate and debase God-given faculties to humans.

When the leader is elected, the people are proud to be Malaysian. It must not be the case that there is overall disappointment when a particular person with no credibility and with planned mischief comes to power to do damage in subtle and blatant ways.

The leader must not have the inclination to be corrupt but must be an example of integrity.

Political manifestos come to nought when election promises are broken and not fulfilled. Leaders who lie to the people betray the people.

The nominated leader should have a level of practical and ethical awareness that he is answerable to his party in all matters.

However, in important and critical matters he must have clear awareness that he is answerable to the people and to God.

In critical matters, his conscience should move to decide. There has to be clear willingness to draw the line between the relationship with party, and the relationship with justice, nation and God. Justice for the individual citizen, the common good, and the security of the nation overrides the interests of lobbyists or parties.

Leaders are expected to be the voice of conscience among peers and to have the courage to stand alone against the odds of injustice when a final judgment call is required.

True leaders make sacrifices and are not easily enamoured by power or wealth or adoration and are willing to lose all these in matters of first principles of justice.

Good leaders would be willing to stand against the wrongdoers of their own political party.  It has been aptly said by Edmund Burke that "the only thing necessary for the triumph of evil is for good men to do nothing".

A gift to the people is when individuals and political parties will win the elections honourably, or lose with honour and dignity as good losers.

By Datuk Dr Ibrahim Ahmad Bajunid

Source: The News Straits Times Columnist 24 February 2012

'UM was never good'


GHAUTH: I'm the only (Malaysian) vice-chancellor who talks about world rankings

PETALING JAYA: Universiti Malaya (UM) is overrated. This is the damning verdict if none other than its vice-chancellor Tan Sri Prof Dr Ghauth Jasmon.

He said the country’s oldest institution of higher learning “has never been good”, explaining that UM’s reputation has always been the product of public perception.

He feared continued emphasis on quota policies, the lack of research and large numbers of academic staff who failed their doctorates would further contribute to the decline. 

His comments were sparked by a World Bank 2011 report that cited some of these factors for UM's decline.

However, Ghauth has embarked on the road towards UM's “rehabilitation” during his last tenure as VC. The autonomy status awarded to UM last week, will also go a long way in addressing mediocrity which the university has been wallowing in all this while.

“If you ask me why UM was very good back then and what went right, I tell you it was nothing.

“It is difficult to compare between now and then but definitely when you talk about research productivity, there was nothing except in 2007 when the number of publications began to rise,” he said in an interview with The Malay Mail before Thursday's announcement that UM was among five universities awarded autonomy.

He said UM had always been a step behind the National University of Singapore (NUS), where the latter began focusing on research publication in 1980.

“UM began only in 2007 which means NUS has been performing better than us since 1980. Singapore’s Nanyang Technological University (NTU) began research publication in 1993 so the truth is UM was never good when you compare."

Gauth said the difference under the university’s first local vice-chancellor Ungku Abdul Aziz Ungku Abdul Hamid, was that there were only two universities — UM and Universiti Sains Malaysia (USM).

He said during Ungku Aziz's era (1968-1988), the university’s population was between 4,000 and 5,000, compared to 27,000 today.

“If we plot the performance of UM in the last 30 years, publications in the index journals were at the lowest during the time of Ungku Aziz,” he said.

Ghauth said the country’s educational scenario has also changed and asserted UM not only has to compete with international but also local universities.

“People say that UM has produced a lot of leaders; even two prime ministers came from here; yes, but we were the only one then,” he said, adding that Tun Dr Mahathir Mohamad graduated from the Singapore campus while Tun Abdullah Ahmad Badawi graduated from the Kuala Lumpur campus.

Ghauth said now that there were many universities, the competition and landscape had changed.

Last year, UM was able to breach the top 200 mark in London-based QS World University Rankings by being ranked at number 167.

However it was still behind NUS and NTU, ranked 28 and 58 respectively. Universiti Kebangsaan Malaysia (UKM) was the only other Malaysian university that entered the world’s top 300 universities at 279.

Malaysian varsities also failed to make it into last year’s Times Higher Education (THE) World Ranking University Rankings of top 400 universities.

Gauth also took issue with counterparts and politicians for ignoring the importance of university rankings to boost the quality of varsities.

“I am the only vice-chancellor who talks about world ranking.

"The rest find it sinful to talk about it,” he said, adding that the matter has been politicised.

“Sometimes it seems if we talk about ranking then it is not in the national interest. That is the problem in this country.”

Gauth said the government must make a stand on the well-being of the country’s universities and education system.

“When I attended the 100th anniversary of Peking Tsinghua University, President Hu Jintao said he wanted Tsinghua to become the top university in the world.

“That was his directive. I don’t hear that here.”

Source: The Malay Mail Saturday, 25th February, 2012