I wanted to hand over a letter of appeal for a cancellation of transfer for my wife.
My wife requested three times to see the director of the Tamil schools' section. Each time, the clerk said "tak boleh".
We had no choice but to hand over the letter to the clerk. Two days later, I rang the director's personal assistant regarding the matter. He said he did not receive the letter.
It seems that a clerk has absolute power in the office.
My wife is desperate and is at wits' end as to what to do. Her medical condition needs her to visit a specialist frequently in Kuala Lumpur.
By D.S., Puchong, Selangor
Source: Letters to the Editor - New Straits Times 28 November 2011